Laval, Quebec – Michelin has announced its new Michelin Promise Plan, offering free flat tire assistance, 30-day satisfaction guarantee and additional mileage warranties.
The plan, which went into effect on September 1, 2011 for consumers who purchase a set of four passenger or light truck replacement Michelin tires, is the first offer of its kind in the tire industry, the company said.
The plan includes:
30-day satisfaction guarantee: Customers who are not 100 per cent satisfied with their tires can return them to the point of purchase within 30 days for a no-cost, no-questions-asked exchange, including all mounting and balancing charges.
Flat tire changing assistance: Customers can call a toll-free number 24 hours a day, 365 days a year, for a qualified service professional to replace a flat tire with the spare or a tow to the nearest Michelin-approved tire dealer of their choice, up to 240 km away, at no cost.
Tread wear mileage warranty: Since September 1, 2011, all standard Michelin passenger and light truck tires, replacement or original equipment, are covered by a limited warranty for tread wear. For details and conditions, visit Michelin.