July 17, 2006
Maker of Toyota seats ranks highest in overall seat quality for fourth consecutive year
Westlake Village, California – Trim Masters Inc., a joint venture of Johnston Controls Inc. and Toyota Boshoku, ranked highest in overall automotive seat quality for the fourth consecutive year, according to the J.D. Power and Associates 2006 Seat Quality and Satisfaction Study.
Trim Masters ranked highest among seat suppliers included in the study, with a quality score of 3.4 problems per 100 vehicles (PP100). The company supplies seat systems for the Toyota Avalon and Toyota Camry built in Georgetown, Kentucky, and the Lexus RX 330 built in Cambridge, Ontario. The Camry accounts for 41 per cent of Trim Masters’ model mix and had the fewest reported problems among Trim Masters-supplied vehicles, at 2.0 PP100.
“Trim Masters performs particularly well in the areas of forward/backward adjustment controls, lumbar support adjustment broken/not working, recliner adjustment broken/not working and headrest adjustment broken/not working,” says Allison LaDuc, senior research manager of automotive product quality at J.D. Power and Associates. “Forward/backward adjustment controls, in particular, is the number-one seat problem cited by new-vehicle owners and should therefore be an area of focus to supplier and manufacturers alike.”
NHK Spring Co. was second with a score of 4.2 PP100, followed by Integrated Manufacturing and Assembly LLC with 5.0 PP100. The study is based on responses from 63,607 new-vehicle owners who purchased a 2006 model-year vehicle.