July 21, 2005
Lincoln dealers rank highest in J.D. Power customer satisfaction survey
Westlake Village, California – For its second consecutive year, Lincoln has ranked highest in customer satisfaction for dealer service, according to the J.D. Power and Associates 2005 Customer Service Index (CSI) study.
The study, now in its 25th year, measures customer satisfaction of vehicle owners who visited the dealer service department during the first three years of ownership. Overall customer satisfaction is based on service initiation, service advisor, in-dealership experience, service delivery, service quality and user-friendly service.
Lincoln is followed in the rankings by Cadillac, Saturn and Lexus. The 2005 study is based on responses from 99,550 owners and lessees of 2002 to 2004 model year vehicles.