March 19, 2004

GM to replace tailgate cables on 4 million pickups

Detroit, Michigan – General Motors is recalling about 4 million 2000-2004 model-year
full-size pickups worldwide to replace tailgate support cables that may corrode and

The models involved are certain 2000-2004 Chevrolet Silverado’s and GMC Sierra’s
built between October 1999 and October 2003. Also, some 2002-04 Chevrolet Avalanche
and Cadillac Escalade EXT trucks built between March 2001 and October 2003 are being
recalled. Of the total, about 3.7 million of the vehicles are in the U.S.,
approximately 325,000 are in Canada, and about 93,000 are in Mexico. The remaining
vehicles are outside these countries. In these models, GM will replace the existing
galvanized, braided steel support cables with stainless steel support cables. These
replacements will be performed at no cost to the customers.

If the cables are corroded, they may fracture when loads are applied to the
tailgate. If both cables were to fracture, the tailgate would open an additional
ten-degrees, rest on the top surface of the rear bumper, and remain supported by the
bumper. The tailgate would drop to a lower position only if the owner had previously
removed the rear bumper.

There have been reports of 134 minor injuries related to this condition but no
crashes or fatalities.

Due to the large number of vehicles involved in this recall, the replacement cables
will not be available immediately, so the notification and repair process will occur
in phases. However, in the meantime, GM will advise owners to avoid applying direct
loads to the tailgate until the cables can be inspected and, if necessary, replaced.
During the third quarter of this year, GM will begin notifying the first round of
owners of the vehicles involved in this recall. They will be instructed to contact
their Chevrolet, GMC, or Cadillac dealers to arrange for service. GM will continue
this cadence of notification and replacement throughout the year until all vehicles
receive the stainless steel support cables. If an owner experiences a fracture of
the tailgate support cables, the customer should contact the dealer to arrange for
service as soon as possible.

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