Detroit, Michigan – General Motors has announced initiatives for customer satisfaction and battery safety research to ensure confidence in the Chevrolet Volt. The announcement stems from an incident in which a Volt battery caught fire three weeks after the vehicle was crash-tested by the U.S. National Highway Traffic Safety Administration (NHTSA).
Last Friday, NHTSA advised GM that it would open a preliminary evaluation of Volt battery assemblies, following six months of research and testing by GM with NHTSA designed to induce battery failure following a severe crash.
“The Volt is a five-star safety car,” said Mark Reuss, president of GM North America. “Even though no customer has experienced in the real world what was identified in this latest testing of post-crash situations, we’re taking critical steps to ensure customer satisfaction and safety.”
GM said that similar electrical fires had not occurred on public roads and that NHTSA is not investigating any such potential imminent failure on the roads.
The company is establishing a Volt owner satisfaction program that will offer any Volt owner concerned about safety the opportunity to arrange an exchange for a free GM vehicle loan until resolution of the issue. Canadian Volt owners can contact the customer care centre at 1-800-463-7483.