November 6, 2003
Factory-installed automobile features have fewer quality problems says study
Westlake Village, California – Factory-installed automotive features, such as sound systems, keyless entry systems and security systems, tend to have fewer quality problems than dealer and aftermarket-installed features, according to the J.D. Power and Associates 2003 Feature Contenting Report released on Tuesday.
The study explores what features consumers currently have on their vehicles, which features are in the greatest demand and in which types of vehicles, and what price consumers are willing to pay for those features.
Among automotive features available for installation by dealers or aftermarket providers, three were included in the 2003 J.D. Power and Associates Initial Quality Study