December 6, 2002
Car dealers happier with manufacturers
Westlake Village, California – A dramatic turnaround is being reported this year in the overall attitude of car dealers toward automobile manufacturers – the J.D. Power and Associates 2002 Dealer Attitude Study shows dealers are more satisfied now with manufacturers than at any time in the past 16 years.
The Dealer Satisfaction Index (DSI) increased 15 points (from 93 to 108) in the 2002 study, and represents the biggest single-year increase in the Index since it was created in 1986. The study shows a strong turnaround from six straight years of decline that saw the Index drop from 100 in 1994 to an all-time low of 88 in 2000 (the Index rose a modest 5 points last year).
Dealers appear very pleased with manufacturers