Toronto, Ontario – The Canadian Motor Vehicle Arbitration Plan (CAMVAP) has released its 2008 and 2009 annual reports, with more than 630 cases resolved. The plan allows consumers to resolve disputes with manufacturers over their new vehicles.

“CAMVAP is fast, free, fair, friendly and final,” said Dr. James Savary, chair of CAMVAP. “It lets both the consumer and the manufacturer resolve their problems and provides a way forward for both participants. The program covers two distinct areas: disputes about defects in the assembly of the vehicle, or how the manufacturer is administering the new-vehicle warranty.”

In 2008, the program handled 346 cases, with 102 vehicles ordered to be bought back by the manufacturer for a total of $1.82 million. Eighteen consumers received reimbursements for repaired they had made, totalling $38,000, and 72 orders were made for the manufacturers to repair the consumer’s vehicle at no cost.

In 2009, the program handled 285 cases, with 93 vehicles ordered to be bought back at $2.14 million. Ten consumers received reimbursements for repairs, totalling almost $18,000, and 62 repair orders were made.

CAMVAP is a voluntary program; participating manufacturers are Chrysler, Ford, General Motors, Honda, Hyundai, Jaguar, Kia, Land Rover, Mazda, Mercedes-Benz, Nissan, Porsche, Subaru, Suzuki, Toyota, Volkswagen and Volvo. Not included are BMW (including Mini and Rolls-Royce) and Mitsubishi.

Consumers can start the arbitration process by visiting CAMVAP or by calling 1-800-207-0685. The process takes about 70 days to complete, with hearings held in the consumer’s home community.

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