Toronto, Ontario – Two key improvements have been made to the Canadian Motor Vehicle Arbitration Plan (CAMVAP), a free service that arbitrates disputes between consumers and automakers.

The changes include manufacturer-backed extended service contracts in the “buy-back” calculation, and access to an additional $500 for diagnostic testing.

CAMVAP deals specifically with cases of alleged defects in vehicle assembly or materials used in the manufacture of a vehicle, or allegations about the application or administration of the manufacturer’s new-vehicle warranty.

“Consumers who are seeking a buy-back of their vehicle through the CAMVAP program will now be able to include the cost of manufacturer-backed extended service contracts in the buy-back calculation,” said David Adams, chair of the program. These contracts can often cost $1,000 or more if they are purchased at the time the vehicle is bought or leased.

The additional access to $500 for diagnostic testing of vehicles as part of the case presentation will assist consumers in coming to the program with an independent analysis to support the case, Adams said. “These two changes are part of the program’s ongoing review of its agreement for arbitration to keep up with changes in the Canadian vehicle marketplace. Their inclusion in the program underscores the value of the collaborative non-regulatory approach CAMVAP offers.”

The program handles about 300 cases a year. It covers vehicles from the current model year plus four model years, currently 2008 and newer vehicles. It is a national dispute resolution program that is offered at no charge to consumers and is managed through a partnership of government, consumer, dealer and manufacturers, with the costs for CAMVAP fully underwritten by the industry. The program has been available since 1994.

For more information, or to start an application, visit CAMVAP.

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