April 26, 2002

Cadillac, Lexus rated tops in owner satisfaction survey

Tustin, California – U.S. automotive consulting firm AutoPacific, Inc., released its annual owner satisfaction survey yesterday. Two automotive brands shared top ratings for 2002: Cadillac and Lexus. The two car brands has also won in previous years: Cadillac was #1 in 2001, and Lexus in 2000.

The vehicle model registering highest overall satisfaction for a third consecutive year is Lexus’ top-of-the-line LS sedan. The highest-rated truck is Cadillac’s new Escalade full-size sport utility vehicle.

“The corporate combination of Toyota and Lexus once again demonstrates significant strength with seven segment winners and nine total awards,” notes AutoPacific founder and president George Peterson. “General Motors also shines with three class winners and five total awards. On a corporate level, Ford and Hyundai have three class wins each, while DaimlerChrysler, Honda, Nissan and Volkswagen earn a class win apiece.

Top performers by segment are:

Passenger Cars

Compact Car Volkswagen Beetle
Mid-Size Car Hyundai Sonata
Premium Mid-Size Car Nissan Altima
Contemporary Luxury Car Lexus ES 300
Luxury/Large Car Cadillac DeVille (tied) (repeat winner)
  Toyota Avalon (tied) (repeat winner)
Premium Luxury Car Lexus LS 430 (repeat winner)
Sporty Car Mercury Cougar
Sports Car Lexus SC 430
AWD Sport Wagon Volvo V70XC
“Green” Car Toyota Prius (repeat winner)

Light Trucks

Minivan Kia Sedona
Compact Sport Utility Honda CR-V
Mid-Size Sport Utility Hyundai Santa Fe (tied) (repeat winner)
  Toyota Highlander (tied)
Large Sport Utility Ford Excursion (repeat winner)
Luxury Sport Utility Cadillac Escalade
Compact Pickup Truck Toyota Tacoma
Large Pickup Truck Chevrolet Silverado HD
4-Door Pickup Truck Dodge Ram 1500 Quad Cab

Among passenger cars, following LS 430 as top scorer is Mercedes-Benz S-Class in second place, Lexus ES 300 third, Mercedes-Benz E-Class fourth and (2001) BMW 7-Series fifth. Among light trucks, ranking second behind Cadillac Escalade is last year’s winner Lincoln Navigator, followed by Ford Excursion in third, Acura’s acclaimed MDX sport utility fourth and Lexus RX 300 fifth.

VSS ratings record satisfaction with vehicles overall, as well as in 43 specific areas related to the vehicle’s operation, comfort, safety and purchase/lease experience. Ratings reflect input from over 34,000 owners of new vehicles acquired September-November 2001.

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