Quebec, Quebec – CAA-Quebec has released its annual study on automobile warranties to help consumers make informed choices. While all manufacturers offer warranties against rusting or major engine failure, the duration and extent of coverage vary considerably, and it is important to understand the rules.
The study will be available to members at all times, and to non-members for one month, at CAA-Quebec. The 25th edition of the study unravels the coverages offered by manufacturers and lists the duration and full extent of their basic warranties, as well as special conditions concerning the powertrain, and special coverage for environmental control systems, rust, and various safety components such as seatbelts and airbags.
Mitsubishi, Kia and Hyundai stand out for their warranties, offering five years or 100,000 km of full coverage, and in Mitsubishi’s case, a total of 10 years or 160,000 km on the drivetrain. In general, warranties vary from three years/60,000 km to four years/80,000 km, with supplementary coverage sometimes added for the powertrain and some major components.
Consumers need to know the rules governing application of the warranty. “Manufacturers will require formal proof of maintenance at the time they do warranty repairs,” said Sophie Gagnon, senior director of public and government relations for CAA-Quebec. “If maintenance was not performed precisely according to the manufacturer’s recommendations, the warranty itself may be called into question and not apply. No matter where the maintenance is done, the invoices must always be kept.”
Consumers should be informed before buying, and then study the warranty manual that comes with the vehicle for maintenance rules and other conditions. In case of a dispute with a dealer over warranty application, CAA-Quebec members benefit from a free mediation service offered by the organization’s Automotive Advisory Services.
Quebec’s Office de la protection du consommateur govern the issue of a warranty for used vehicles five years old or less, and with 80,000 km or less on the odometer. If the vehicle is more than five years old and has more than 80,000 km, the dealer does not have to provide a warranty, but may offer coverage provided by specialized companies.